We are here from 8am until 4pm, six days a week except Christmas Day and New Year's Day which both fall on a Wednesday this year!
Because there are no Royal Mail or courier collections at the weekend, our mailrooms are closed, but we will still be available in Support every Saturday from 8am as usual!
With only our live support staff on site we are unable to carry out a manual check on the contents of a mailbox, or process a scan on demand, at weekends, bank holidays and statutory holidays.
Live support is closed on Sunday, even we need to recharge!
For all general questions, help with the website, advice on making the best use of our features or just to say hello and assure yourself that we are real, and really here! :o)
Call the support team direct at local rate from landlines and mobiles on; 0333 789 0011
Please do not call your selected Post Office to check if mail has been delivered. Data Protection laws mean that they can't give you any information without seeing your ID.
For general support & help: firstname.lastname@example.org
or for ID Verification advice: email@example.com