scan and view

. . .read letters instantly in your secure online viewer

Have urgent letters scanned and uploaded to your secure,  on-line,  scan viewer for instant access.   If you are travelling,  or have no fixed point of contact for forwarding,  or just must have the contents of that important letter today,  Scan & View is for you!

By requesting a Scan & View you are giving us explicit instruction and permission to open your mail.

using the scan viewer

to read, download or dispose of your mail

When you mouse over or tap on a thumbnail,  a red 'VIEW' button will appear,  as illustrated below.   Clicking VIEW will bring up a full sized version which you can then 'save as' to print or use the image off-line.

Secure scan viewer - access online

We hate spending your money,  which is why we only scan a single page of a letter or document initially.   We know from your feedback that this is usually all you'll ever need.   If you want the rest of the contents scanning,  click on;  'SCAN ALL REMAINING PAGES' below the thumbnail in your viewer!

The other one-click controls below each image are;  'DELETE SCAN',  this removes the image from your viewer,  but does not effect the physical letter,  which will remain in your mailbox.   However,  clicking on 'DESTROY THIS MAIL' will automatically instruct the mailroom to shred the associated letter,  but will leave the image in your viewer,  and available to download,  until you decide to DELETE it.

When you first log in to your secure control panel after registering,  you will notice that one 'unread scan' is already showing in your viewer,  so you can try out the feature for yourself!  :o)

scan existing letters

If you decide that you want to read letters or documents that are already in your mailbox,  no problem!   In the mail scanning section of your Control Panel you will find 'scan existing mail'.   Tick the box,  click the 'SCAN MY MAIL NOW' button,  and all previously unscanned items will be processed and uploaded to your Viewer.

If you only need a specific item scanning,  please contact Support with as accurate a description of the letter as possible and,  if the mailroom are able to identify it with confidence,  they will scan it for you.   A word of caution;  without opening mail there is little chance of identifying the sender,  especially so for official letters,  which are deliberately anonymised to help prevent identity theft,  and the search may result in a small manual handling surcharge.

destroying mail

and ecological sustainability

Method:   In keeping with our Eco Policy,  letter mail cross shredded,  unopened,  and then recycled as bio-mass fuel.   Non-paper items may be opened to ensure that a safe,  legal and ecologically compatible destruction method is employed.

Timescales:   If you request a scanned item be DESTROYED,  we will wait 24 hours before shredding.   Any unforwarded mail  ( including both scanned and unscanned letters )  in a 'Closed' mailbox will be archived for another 30 days before being destroyed.