a guide to verifying the account holder's identity
The HMRC rules and regulations that govern our industry means that we must verify the identity of every mailbox Account Holder, just to make sure that you are not an internationally wanted criminal mastermind, plotting an overthrow of the global banking network from your caravan! :o)
for uk residents of 'no fixed abode'
or static and touring caravanners without a fixed postal address
At least one photographic proof of identity is required for the Account Holder only.
This could be your:
i) Passport photo page
ii) UK driving licence photo card
iii) Other Government issued photo ID card
In certain circumstances, a driving license AND passport may provide enough points to satisfy the minimum requirement.
You'll need to send us copies of the documents as images, but photos taken on your mobile phone are fine!
One proof of a previous UK address: (documents should show the Account Holder's name).
i) A utility, landline telephone or internet bill
ii) A bank, building society or credit card statement
iii) A certificate of insurance
iv) A pay slip or P45 / P60
v) Any HMRC notice or benefits letter
If you have been of No Fixed Abode for any length of time, include a previous UK address under 'residential address', even if it was 10 years ago!
We know that circumstances are different for everyone and there is no such thing as an 'average' customer.
Vanpost only provides virtual addresses, and this limited role allows us the freedom to interpret HMRC rules on ID Verification, and the flexibility to do whatever is legally possible to make the process easier for you. If you need help or guidance, just ask, we can almost always find a solution!
ID processing usually takes less than 2 hours during the normal working week ( Monday to Friday ). Once verified, the status of your account will automatically change to 'Active' and all mail forwarding and scanning options will appear in your control panel. Please note that you must verify your identity within seven days of registration to avoid the account being temporarily suspended.